ÖTEK Botchat AI Chat Widget and Live Support

Built to actually understand questions

Real understanding, not keyword matching. ÖTEK Botchat answers by the

Knows what it doesn’t know. Every answer comes with a confidence score, and you control the threshold. When a question is outside what you’ve taught, the bot doesn’t guess, it hands off cleanly with your own configured message, instead of confidently making something up.

A human is always the fallback. Turn on live chat and any handoff can offer your visitor a real-time conversation with your team instead of a dead end, typing indicators, read receipts, and photo attachments included, so it feels like a real conversation, not a support ticket.

Teach it your way. Add answers one at a time, scrape your existing FAQ page and let ÖTEK Botchat extract the questions and answers automatically, or bulk-import a spreadsheet or Markdown file. Export everything at any time, your content is always yours, portable, and backed up.

On-brand, out of the box. Match the widget’s colors to your site and add your logo in a few clicks, no code required. It sits inside its own isolated styling layer, so it always looks right next to your existing design without any CSS conflicts in either direction.

Built for more than one site. Every client, every taught answer, every conversation is strictly scoped and isolated, nothing is ever shared or cross-matched between sites. Whether you’re running ÖTEK Botchat for one storefront or managing it across a whole portfolio of client sites, each one is completely walled off from the rest.

Safe by design. Taught answers support rich formatting, bold, links, lists, but never raw HTML, so there’s no way a taught answer or an imported file can inject anything into your site. Photo attachments sent through live chat are automatically stripped of hidden metadata before your team ever sees them.

Simple to install, simple to hand off. Getting ÖTEK Botchat live on a site is one script tag. Site administrators manage their own content and settings day to day, while a separate super-admin layer controls which domains are allowed to run the widget at all, so access stays exactly where you want it, whether that’s an in-house team or an agency managing it on a client’s behalf.

Why businesses choose ÖTEK Botchat

Most chat widgets are either a glorified FAQ page or an expensive commitment to a generic AI platform that doesn’t know your business. ÖTEK Botchat sits in between: taught specifically on your content, tunable to how cautious or talkative you want it to be, and backed by a real human the moment it’s needed, all wrapped in a widget your visitors will actually want to use.

Documentation

Full technical and administrator documentation for ÖTEK Botchat, architecture, the admin panel guide, catalog and order management, integrations, and more, is available at:

https://obdocs.omertek.com/

Get started

Ready to give your visitors instant answers and your team fewer repetitive questions? Book a consultation with ÖMER TEKNOLOJİ and let’s talk about what you’re building.